In the end, the bank successfully rolled out a new mobile-only banking offering in its target geography at unprecedented speed. Goals should be hard enough to promote outside-the-box thinking and present a challenge. If a team consistently meets every goal, more likely than not, the goals were not hard enough to start with. Setting stretch goals and targets gets teams excited about transformation and can create a culture of collaboration.

Complexity is a given when it comes to cloud management and it can often lead to misalignment, confusion, and miscommunication. Many of the roles a part of the cloud team will come from other positions and departments. Therefore, to ensure success, you will need to establish cross-functional collaboration that brings the entire team together and reduce confusion. The compliance specialist, along with many of the other roles described here could be a part of the review board. Together, this diverse team meets and pores over architecture diagrams to ensure all information is accurate, up to date, and compliant.

Decide how the migration should be organized and clarify who will do what, when, and how. Some sets of roles seem to overlap such as security manager and compliance specialists or engineer and architect. However, you must properly clarify the tasks assigned to each person to ensure efficiency.

Lack of direct contact with your company’s customers can lead to a focus on infrastructure improvements that are not necessarily tied to the customer experience. Cloud migration is a complex and time-consuming project for startups and large enterprises alike, especially when it comes to planning and budgeting. If you are planning to migrate your IT systems, it is important to select a partner who can help you through the entire process. Service-level metrics are traditionally defined by activities or individual team outputs, and funding is based on volume.

cloud operations team structure

They set up and operate the cloud infrastructure designed by the architects. This requires engineers to possess detailed knowledge of a cloud’s operation and be able to set up and configure resources, including servers, storage, networks and an array of cloud services. Addressing cloud security has to be a priority when building an effective cloud operations team. All cloud migration projects must have stringent cloud security measures in place, such as cloud access security brokers and cloud workload protection platforms , that all team members are aware of and adhere to. The ability to access data in the cloud from anywhere opens it up to the risk of security breaches, downtime, and outages. As such, in order to protect cloud data from unauthorized access, one of the most vital members of any cloud operations team is the data governance and cloud security manager.

Debunking seven common myths about cloud

So, you will need somebody in a senior-level position who is well-respected, accessible, tech-savvy, and who will take ownership of—and champion for—your cloud needs. In this article, we will discuss each of these roles to help you successfully run your business in the cloud. Many organizations struggle to manage their vast collection of AWS accounts, but Control Tower can help. This, of course, is a highly subjective question to which there is no “right” answer. I can only humbly offer my opinion and answer with what I’ve seen work in the context of particular companies with particular cultures.

cloud operations team structure

Shana is a product marketer passionate about DevOps and what it means for teams of all shapes and sizes. She loves understanding the challenges software teams face, and building content solutions that help address those challenges. If she’s not at work, she’s likely wandering the aisles of her local Trader Joes, strolling around Golden Gate, or grabbing a beer with friends. When a software team is on the path to practicing DevOps, it’s important to understand that different teams require different structures, depending on the greater context of the company and its appetite for change. But as business becomes increasingly digital, it is important to consider a structure that will enable your company to support an ongoing cloud strategy.

Software developer

They work cross-functionally, partnering with application developers, application operations, and infrastructure teams. They also enhance the stability and reliability of applications in production and reduce or automate repetitive manual tasks so that the development team can focus on building products. To help applications run uniformly and consistently on any cloud infrastructure, SREs should also support containerization and replatforming efforts. This may require cloud-savvy software developers, as well as cloud architects or engineers to assemble the appropriate infrastructure for that application. Setting the standards for configuring and securing cloud resources may demand greater participation from security-minded cloud engineers, along with business leaders with detailed compliance insights.

This latter subgroup is, in and of itself, its own post and worthy of a separate discussion, so we’ll set that aside for another day. We are really focused on what a cloud infrastructure organization might look like. Cloud operations teams should meet to discuss progress and potential challenges on a regular basis. Aligning the cloud team in this way will get everyone on the same page and working together to achieve the cloud migration project’s goals, which is particularly crucial when dealing with changes and introducing new technologies. When leading a cloud team, it is best to be transparent about business requirements and cloud migration goals. The CloudOps team needs to have a clear understanding of the cloud migration project’s objectives, budget, and timeline constraints, as well as other expectations that stakeholders have.

The bank knew it needed to migrate to a cloud-ready infrastructure so that it could quickly develop and test new products, such as a mobile-payment system. However, legacy IT infrastructure; siloed teams across network, database, and storage computing functions; and manual ticket-based workflows made it nearly impossible to modernize its I&O for cloud. An SRE model incorporates aspects of software engineering, such as capacity planning, and applies them to infrastructure problems.

Once the cloud infrastructure is set up, engineers will provide the first line of support and maintenance. For example, if metrics report faltering performance of a cloud application, it’s devops organizational structure the engineers who get the call to investigate. This model is different from traditional operations in that it takes a product-mindset approach to providing solutions to internal customers.


They are tasked with evaluating and analyzing cloud service offerings, determining cloud architecture solutions that fit the requirements of the business and ensuring optimal performance of cloud applications and services. DevOps teams are usually made up of people with skills in both development and operations. Some team members can be stronger at writing code while others may be more skilled at operating and managing infrastructure. However, in large companies, every aspect of DevOps – ranging from CI/CD, to IaaS, to automation – may be a role. This can include a release manager who coordinates and manages applications from development through production, to automation architects who maintain and automate a team’s CI/CD pipeline.

  • How to start and assess your journey, and then assessing the SRE implementation that best suits your needs based on the information we shared above.
  • It also restructured how teams work together, stressing the importance of collaboration on application development and infrastructure.
  • They work to guarantee that the system stays online so that service to customers is not interrupted.
  • Maintaining security plays a role in preventing data breaches, as well as reducing downtime and outages.
  • To get organizational buy-in you need to clearly articulate what cloud management means.
  • With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more.

There are ideas encapsulated by these philosophies which provide important direction and practices, but it’s imperative to not get too caught up in the dogma. Otherwise, it’s easy to spin your wheels and chase things that, at least early on, are not particularly meaningful. It’s more impactful to focus on fundamentals and finding some success early on versus trying to approach things as town planners. In terms of realizing efficiencies, this mostly consists of managing AWS accounts, organization policies , and billing.

DevOps as an external party

This separation ensures that no one on the team gets bogged down with part of the system they are not qualified for. Prior, we have identified some of the major positions to be filled as you embark on building your cloud migration team. You want a team that can handle all the challenges involved in moving your operation to virtual storage. The migration project steps are different, and setting up a cloud migration team structure involves more than just hiring people. Different from software engineers, cloud engineers build, deploy, and manage cloud computing systems and storage.

cloud operations team structure

The project manager oversees the cloud migration process from start to finish, from the initial planning all the way through to its completion. This team member is responsible for keeping the project on track and getting all tasks successfully completed within the allocated budget and timeframe, allowing other employees to focus on their roles. This team structure, popularized by Google, is where a development team hands off a product to the Site Reliability Engineering team, who actually runs the software. In this model, development teams provide logs and other artifacts to the SRE team to prove their software meets a sufficient standard for support from the SRE team. Development and SRE teams collaborate on operational criteria and SRE teams are empowered to ask developers to improve their code before production.

Build an engineering-focused talent model

With years of experience and extensive knowledge of the IT industry, ProCoders has developed a unique staff augmentation approach to building a successful cloud migration team and migrating data to the virtual platform. The executive sponsor is the person who will take responsibility for the success of the project and make sure that you meet your deadlines and deliverables within budget and without sacrificing quality. They are also responsible for creating an environment, interfacing with a project manager, that will enable teams involved in data migration to cloud to meet their goals. On the operations side, SREs oversee incident management, keep track of service-level objectives and indicators, coordinate product releases, and perform such hands-on tasks as monitoring systems and resolving incidents.

Cloud Migration Team Structure. Roles and Responsibilities of A-Level Members

This means it’s important that the group is able to understand and empathize with the product teams they serve in order to identify areas for improvement. It also means productizing and automating traditional operations tasks while encouraging good patterns and practices. This is a radical departure from the way in which most operations teams normally operate. In some organizations, the Infrastructure Engineering team may own and operate infrastructure services, such as common compute clusters, databases, or message queues. In others, they might simply provide opinionated guard rails around these things.

Our team is adept at delivering secure cloud migration projects that remain cost-effective and provide business value while keeping cloud operations teams on track to reach their cloud migration goals. Members of developing cloud operations teams need continual training to improve their technical abilities and stay up to date to understand cloud technologies, industry standards, and security requirements. Investing in CloudOps skills building through training courses, seminars, and conferences is essential for cloud projects to remain secure and competitive. The cloud architect is responsible for designing the cloud-based infrastructure and supervising the cloud computing strategy.

Cloud architects, developers, and engineers should work together to find opportunities for optimization. Your executive sponsor must maintain open communication with stakeholders and leadership. No matter what cloud stage you’re in, managing the cloud is a meticulous process. Your team must be able to manage and support the cloud before, during, and after migrations.

DevOps as an external party is where companies use a DevOps consultant or DevOps team for a limited period of time to assist development and operations teams move towards the first two team structures mentioned . It’s important to understand that not every team shares the same goals, or will use the same practices and tools. Different teams require different structures, depending on the greater context of the company and its appetite for change. A tools-only SRE team tends to focus on building software to help their developer counterparts measure, maintain, and improve system reliability or any other aspect of SRE work, such as capacity planning.

Silos make traditional infrastructure operating models incompatible with agile and cloud-ready infrastructure. For I&O to be responsive and fast, it must be organized based on the infrastructure products it supports rather than by roles. To do so, companies must build agile product teams made up of people with relevant areas of expertise, including product owners, solution architects, infrastructure and software engineers, and security specialists. Product owners can collaborate with application teams to understand what services or products are needed.