Service with a SMILE

This course equips participants with deeper skills that can be applied to the Singapore hawker context, in preserving and uplifting the Singapore hawker trade to a higher level through the provision of excellent customer service.

Course Content

  1. Legislation in the workplace
  2. Service touch point
  3. Impact with service Excellence
  4. Promotes cooperation and commitment

Target audience/Learner’s Profile

  1. Trainee / Service Assistance
  2. Age range: At least 18 – 75 years old
  3. No prior work experience required
  4. Basic English language 0r Chinese proficiency required

Duration

7 hours (One Day)

Mode of Training

Full Day

Course Fees

$180 per course exclusive GST

Learning methodology

This course is participative activity-oriented and customer service centric. Knowledge and skills are transferred through experiential learning using creative interactive activities, role play, case studies, mini-lectures, group discussion and techniques

There will be no Assessment

E-Brochure