Diploma in Adult & Continuing Education (DACE)
ACTA e-learning Conversion Course
Advanced Certificate in Training and Assessment (ACTA)
Pamela has been involved in training, operations, coaching and audit in the food & beverage and hospitality industry for close to 30 years. For 14 years, she was formerly the Head of Training and Operations for a foodservice organisation that manages several renowned restaurant brands and outlets across the region. Pamela’s development and delivery of training roadmaps, courses and audits have resulted in significant improvement of team members’ performance and service standard of the multi-chain organisation.
Pamela’s training and consulting expertise includes: customer service, manpower planning, people management, safety at work, audit, food & beverage operations in service industry; experiential classroom learning, on-the-job and blended training for service quality, train-the-trainers; opening of new outlets to ensure smooth operations workflow; developing standard operating procure manuals for franchisees. She also possesses 15 years of experience in menu creation of drinks, dessert and pastries, resulting in an increase of sales to food outlets across the region. On the lighter side, Pamela was the main facilitator for team-bonding events for the multi-chain organisation. Her one-of-a-kind facilitation skills helped produce meaningful and lasting organisational outcomes, receiving excellent feedback from management and staff.
Pamela’s extensive and varied experiences in the food and beverage industry have proven to be rich resources for her training sessions. Her experience in the day-to-day operations of multiple outlets enables her to relate to the challenges and limitation of beliefs faced by trainees, across staff levels. Apart from the acquiring of new skills and knowledge, she is capable of inspiring trainees to remove the barrier of limited beliefs and enlarge their perspective. This, in turn, translates to better performance for the individual and organisation.
Pamela’s unique strength as an impactful and versatile trainer is derived from her own unique pedagogy. She is known for delivering engaging, experiential and practical sessions that achieve sustainable outcomes. As a result, her training sessions have always been consistently well-liked by the management and staff.